Plans for online complaints system scrapped

College says it’s not worth the time or the cost

Trinity has scrapped plans to create an online system for students to use when lodging official complaints against College.

Trinity have stated that demand does not warrant the cost and time that it would take to develop an online form for student complaints.

In late 2017, Victoria Butler, the Assistant Secretary to the College, told a meeting of Trinity’s Quality Committee that she had worked with IT Services to develop a new online complaint form that was being user tested.

It was decided a new complaints procedure was needed following a review of the current system, which had been introduced in 2016.

The review revealed a low rate of student complaints, only five in a year which was considered low when compared to the average number received by University College Dublin (UCD) of 15-20 per year.

Three of the complaints were against the Academic Registry, with one related to the Faculty of Health Science and one relating to funding.

Butler said that this low number of complaints indicated the need to create more awareness of the complaints procedure across College, and planned to introduce a new procedure.

In light of the decision to scrap plans to create a new online system, College have confirmed to Trinity News that the current system will instead remain in place. The current system requires students to email a copy of a completed complaint form to the Trinity Secretary’s Office.

Finn Purdy

Finn Purdy is the current Deputy Editor of Trinity News. He is a Junior Sophister English Studies student, and a former News Editor and Assistant News Editor.